Refund Policy

At Vicci Antiques, we want you to be completely satisfied with your purchase. If you’re not, we offer a 7-day refund policy under the following terms:

1. Eligibility for Refunds

• Items must be returned within 7 days of delivery.
• The item must be in its original condition, unworn, and with all original packaging.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

• Customized or personalized items.
• Items marked as final sale.

3. Refund Process

• To initiate a refund, please contact us at daniela@andersonpartners.co.uk with your order details and reason for return.
• Once approved, we’ll provide instructions for shipping the item back to us.
• Refunds will be processed within 7 business days of receiving the returned item. Refunds will be issued to the original payment method.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at daniela@andersonpartners.co.uk with photos and a description of the issue. We’ll work quickly to resolve the problem.

Thank you for choosing Vicci Antiques. We’re committed to ensuring your satisfaction with every purchase.